Frequently Asked Questions

Whether you’re new to international shipping or a seasoned shipper, you’ll find valuable insights here. From understanding our shipping process to tracking your shipments and handling delays, we’ve got your queries covered.


If you're looking for an accurate and competitive quote for your shipping needs.

1. What is We Ship to Kenya, and what services do you offer? We Ship to Kenya is a comprehensive shipping service provider specializing in shipping from the UK to Kenya and other East African destinations. Our services include international freight forwarding, airfreight, sea freight, customs clearance, and vehicle shipping.

2. How do I get a quote for shipping my items with We Ship to Kenya? You can request a quote by contacting our customer support team via phone, email, or our online inquiry form. We’ll need information about the type and size of your shipment, as well as the destination and any special requirements.

3. Can I ship both personal and commercial items with We Ship to Kenya? Absolutely! We cater to both individuals and businesses. Whether you have personal belongings, documents, or commercial cargo, our services can be customized to meet your specific shipping needs.

4. What is the transit time for shipping from the UK to Kenya and other East African destinations? Transit times can vary depending on the shipping method and specific destinations. Airfreight is typically faster, while sea freight may take longer but can be more cost-effective for larger shipments. Contact our team for detailed transit time estimates.

5. How does customs clearance work, and do you handle it for all shipments? We handle customs clearance for all shipments, ensuring your items comply with local regulations. Our experts manage the paperwork and liaise with customs authorities to expedite the clearance process.

6. Can I track my shipment’s progress with We Ship to Kenya? Yes, we provide a reliable tracking system that allows you to monitor the status of your shipment throughout the shipping process. You’ll receive timely notifications about its progress.

7. What is the cost of shipping with We Ship to Kenya, and do you offer competitive pricing? Our pricing is competitive and depends on factors such as the type of service, cargo size, and destination. We aim to provide cost-effective solutions without compromising on quality. Request a quote to get a personalized pricing estimate.

8. How can I pay for We Ship to Kenya’s services? We accept various payment methods, including credit/debit cards and bank transfers. Our team will provide you with payment details and options when you book our services.

9. What should I do if I encounter shipping issues or have an emergency? Our customer service professionals are available to assist you with any shipping emergencies or concerns. You can reach out to us via phone or email, and we’ll provide immediate support.

10. Is We Ship to Kenya environmentally responsible in its shipping practices? Yes, we are committed to reducing our environmental impact and promoting sustainable shipping practices. We aim to contribute to a greener planet by implementing eco-friendly measures in our operations.

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Help Center

Don't hesitate to contact us for more help

We are dedicated to providing assistance and resolving concerns, ensuring a seamless shipping experience. Our ticket support system offers a direct line for personalized help, addressing specific needs efficiently. Additionally, our Help Center serves as a knowledge hub, providing resources, guides, and information for confident international shipping. Explore these options for comprehensive support.